AUSTRALIA'S LEADING INBOUND ANSWERING SERVICE - BUSINESS FOR SALE

Industry: Professional - All, Professional - Brokerage, Professional - Finance, Professional - All, Professional - Brokerage, Professional - Finance | Listed by: Kerr Capital

Business is 100% Australian operated and is an outsourced 24/7 customer service team


Key Strengths:

  • Services professionals and small business owners
  • Established clients and systems
  • Significant opportunities to diversify and grow

About the business

Operated by the current owner since he acquired it in 2001. Been performing consistently well driven by;
  • A focus on customer niches,
  • A reputation for quality, and
  • Reliability
 
He is looking to retire, business now for sale.
 
The business is 100% Australian operated and is an outsourced 24/7 customer service team offering;
  • 24/7 live receptionist
  • Live appointment scheduling
  • Data & order entry
  • Emergency response
  • Dairy complaints and queries.
 
Real potential to expand the business and grow revenue and profits.
 
The infrastructure (physical layout and supporting infrastructure (IT, telco, power etc)) could support a doubling of the business from the current purpose built business premises which are also owned by the business owner Client base is predominantly professionals and micro and small businesses. Many are on annual plans, and there is a very healthy retention rate for the month to month clients.
 
Extensive effort has been invested in development of standard contracts to ensure an efficient customer sign-up process and ongoing administration.
 
As a live answering and virtual PR service the business operates in a very small but healthy segment of the broader call centre industry. Prospects are strong when you take account of the continued growth in business starts and ongoing focus from business owners (including micro and small businesses) on business process outsourcing to;
  • reduce or variabilise employee costs,
  • access experienced and trained customer management personnel,
  • access a 24/7 service, and
  • access the advantages of technology.
 
The current owner does little in the way of structured marketing, advertising or business development.
 
The current owner is active in the business (as General Manager) and is supported by a team of around 12 receptionists, who work varying numbers of shifts which are typically 6 hours.
 
The sale includes modern infrastructure including lines, servers, back-up, network, cpnnections, power, back-up power etc.
 
If required a suitable term lease can be negotiated as part of the business sale process.
 
Further detailed financial information can be made available to qualified parties.
 
For a confidential discussion please contact:
 
Michael Kerr
Kerr Capital 
0416 213 300
michael.kerr@kerrcapital.com.au
 
 
Know someone that could be interested in this?
Asking Price:

Contact Advertiser

Yearly Profit :

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Country

Australia

State

Victoria

Suburb

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Postcode

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Locality

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Established on
January 2002

Revenue

$Contact the Business

EBITDA

$Real potential to expand the business and grow revenue and profits

No. of employees

Lease period

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Stock


Contact Details Verified

Email Broker Verified

Advertiser Details
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Victoria
Australia
Thinking of buying this business?

Buying a business is a big deal! It can open up a new chapter in your life, expand your growing business base or fulfill that dream you’ve always had. So before you make that offer, there’s a few things you should consider to determine whether or not this business is right for you. In a nutshell these include:

  • Ensure the seller is 100% verified by us
  • Can you afford it? Do you need financing to assist with the purchase?
  • Have you done enough research - industry analysis, competitors, revenue and so on
  • Ask the seller some questions - reasons behind the sale, will they be providing customer/supplier databases, what assets other than the physical business will be including (marketing materials etc), are their tax records and financial statements up to date and verified etc
  • Make sure it’s the right business for you!

In a nutshell, a business owner will ask you to sign an NDA before a deal can commence. This allows the business owner to keep certain information confidential, including client lists, employee information, intellectual property, trade secrets, pricing structures and so on, in case a deal cannot be met. Typically, NDAs are often mutual - meaning, just as you're agreeing to keeping the seller's business information confidential, the seller must also offer that same level of confidentiality to keep your information private.

Another thing to look out for is non-solicit provisions. If a seller has this clause in their NDA, you are prohibited from soliciting any of their clients or employees for yourself or your company for around 1-2 years.

Once you have submitted an enquiry to the seller, the seller can invite you to view confidential information about the listing after signing an NDA in order to conduct your due diligence. Once satisfied, you can make an offer directly to the seller in the Deal Room where a transaction can be done. Here you can also invite any advisors, brokers or lawyers you may have to help make the deal happen. You can even enlist Eden’s personal network of buying professionals to assist you with the entire buying process.

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