AUSTRALIA'S LEADING INBOUND ANSWERING SERVICE -
BUSINESS FOR SALE

Business is 100% Australian operated and is an outsourced 24/7 customer service team

Industry: Services - All, Services - Communication | Listed by: Kerr Capital
Key Strengths
  • Services professionals and small business owners
  • Established clients and systems
  • Significant opportunities to diversify and grow
About this business
Operated by the current owner since he acquired it in 2001. Been performing consistently well driven by;
  • A focus on customer niches,
  • A reputation for quality, and
  • Reliability
 
He is looking to retire, business now for sale.
 
The business is 100% Australian operated and is an outsourced 24/7 customer service team offering;
  • 24/7 live receptionist
  • Live appointment scheduling
  • Data & order entry
  • Emergency response
  • Dairy complaints and queries.
 
Real potential to expand the business and grow revenue and profits.
 
The infrastructure (physical layout and supporting infrastructure (IT, telco, power etc)) could support a doubling of the business from the current purpose built business premises which are also owned by the business owner Client base is predominantly professionals and micro and small businesses. Many are on annual plans, and there is a very healthy retention rate for the month to month clients.
 
Extensive effort has been invested in development of standard contracts to ensure an efficient customer sign-up process and ongoing administration.
 
As a live answering and virtual PR service the business operates in a very small but healthy segment of the broader call centre industry. Prospects are strong when you take account of the continued growth in business starts and ongoing focus from business owners (including micro and small businesses) on business process outsourcing to;
  • reduce or variabilise employee costs,
  • access experienced and trained customer management personnel,
  • access a 24/7 service, and
  • access the advantages of technology.
 
The current owner does little in the way of structured marketing, advertising or business development.
 
The current owner is active in the business (as General Manager) and is supported by a team of around 12 receptionists, who work varying numbers of shifts which are typically 6 hours.
 
The sale includes modern infrastructure including lines, servers, back-up, network, cpnnections, power, back-up power etc.
 
If required a suitable term lease can be negotiated as part of the business sale process.
 
Further detailed financial information can be made available to qualified parties.
 
For a confidential discussion please contact:
 
Michael Kerr
Kerr Capital 
0416 213 300
michael.kerr@kerrcapital.com.au
 
 
print

Business Name / Ref #:
INBOUND ANSWERING SERVICE BUSINESS FOR SALE
Location:
Melbourne,
VIC
Australia
Asking Price:
Contact Advertiser
Revenue:
Contact the Business
Year Established:
Acquired by current owner in 2001
No.of Employees:
Contact the Business
Gross Profit:
Real potential to expand the business and grow revenue and profits
Fixtures:
Contact the Business
Stock:
Contact the Business
Lease:
Contact the Business
Trading Hours:
Contact the Business
Website:
Contact Details:
Call Mi.....
emailFriend
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Advertiser Details

Business Brokers and Advisors
Location: 200 Alexandra Parade,
Fitzroy, Victoria
3065, Australia

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All Comments

AUSTRALIA'S LEADING INBOUND ANSWERING SERVICE - BUSINESS FOR SALE ListingImage
Key Strengths
  • Services professionals and small business owners
  • Established clients and systems
  • Significant opportunities to diversify and grow
About this business
Operated by the current owner since he acquired it in 2001. Been performing consistently well driven by;
  • A focus on customer niches,
  • A reputation for quality, and
  • Reliability
 
He is looking to retire, business now for sale.
 
The business is 100% Australian operated and is an outsourced 24/7 customer service team offering;
  • 24/7 live receptionist
  • Live appointment scheduling
  • Data & order entry
  • Emergency response
  • Dairy complaints and queries.
 
Real potential to expand the business and grow revenue and profits.
 
The infrastructure (physical layout and supporting infrastructure (IT, telco, power etc)) could support a doubling of the business from the current purpose built business premises which are also owned by the business owner Client base is predominantly professionals and micro and small businesses. Many are on annual plans, and there is a very healthy retention rate for the month to month clients.
 
Extensive effort has been invested in development of standard contracts to ensure an efficient customer sign-up process and ongoing administration.
 
As a live answering and virtual PR service the business operates in a very small but healthy segment of the broader call centre industry. Prospects are strong when you take account of the continued growth in business starts and ongoing focus from business owners (including micro and small businesses) on business process outsourcing to;
  • reduce or variabilise employee costs,
  • access experienced and trained customer management personnel,
  • access a 24/7 service, and
  • access the advantages of technology.
 
The current owner does little in the way of structured marketing, advertising or business development.
 
The current owner is active in the business (as General Manager) and is supported by a team of around 12 receptionists, who work varying numbers of shifts which are typically 6 hours.
 
The sale includes modern infrastructure including lines, servers, back-up, network, cpnnections, power, back-up power etc.
 
If required a suitable term lease can be negotiated as part of the business sale process.
 
Further detailed financial information can be made available to qualified parties.
 
For a confidential discussion please contact:
 
Michael Kerr
Kerr Capital 
0416 213 300
michael.kerr@kerrcapital.com.au
 
 

Revenue:Contact the Business

Year Established:Acquired by current owner in 2001

No.of Employees:Contact the Business

Gross Profit:Real potential to expand the business and grow revenue and profits

Fixtures:Contact the Business

Stock:Contact the Business

Lease:Contact the Business

Trading Hours:Contact the Business

Website:

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